Copc Updated //top\\ May 2026

Organizations currently using Release 7.x or 7.1 must prepare for a phased rollout of the updated requirements: February 2026 Release 8.0 is available for free download. Upskill Training March 2026

: Unlike previous versions that often managed bots and humans in silos, Release 8.0 provides a single set of guidelines. This ensures consistency across live agents, chatbots, and self-service interactions, treating them as a cohesive "powerhouse playbook". copc updated

The updated standard addresses the complexities of modern, AI-enabled contact centers by bridging the gap between automated technology and human performance. Organizations currently using Release 7

: Replaces "Skills" to apply to both human and machine proficiencies. The updated standard addresses the complexities of modern,

Training begins for individuals already certified on Release 7.0+. All new certification efforts will be based on Release 8.0. Full Certification January 2027