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You can usually only claim compensation 24 hours after your train has arrived at its destination.
Often provides 150% of the entitled amount for future travel. Summary of Entitlements by Delay Service Type Delay Time Refund Percentage AVE / Alvia (Current) 60 - 89 mins AVE / Alvia (Current) Media Distancia 15 - 29 mins Media Distancia 30 - 59 mins Media Distancia Compromiso de puntualidad
The search for "IA11 2021" refers to the highly favorable conditions that existed until recently. For those traveling in 2021, the rules were much stricter for Renfe: 50% refund (AVE). Delay of 30 minutes or more: 100% refund (AVE). You can usually only claim compensation 24 hours
For tickets purchased after July 1, 2024, for services, the following rules apply:
You will need your Ticket Number (Número de billete) found on your PDF or physical ticket. Choose Your Payment Method: Same Payment Method: Cash or credit card refund. For those traveling in 2021, the rules were
Sometimes offers 200% of the entitled compensation in loyalty points.
50% refund of the ticket price.
Note: Recent legislative attempts aim to restore these 2021-style rules by 2026, though this remains a point of legal dispute. Media Distancia (Mid-distance): 15+ minutes: 25% refund. 30+ minutes: 50% refund. 60+ minutes: 100% refund. Regional & Regional Express: 30+ minutes: 25% refund. 60+ minutes: 100% refund. How to Use the Automatic Menu