Open , connect your phone while holding volume buttons, and look for "MediaTek USB Port" or "Preloader USB VCOM".
: Unless the device is completely bricked, stick to Firmware Upgrade or Download Only to avoid losing your IMEI and calibration data. sp flash tool status ext ram exception
Try holding or Volume Down (or both) while connecting to the PC to trigger the correct boot mode. Pro Tips for Success Open , connect your phone while holding volume
: If the error persists, navigate to Help > Open logs folder in the tool to identify exactly where the communication failed. sp flash tool status ext ram exception